1. Check That You’re Signed In
If your bits, sets, or other material are missing, or if they’re not syncing between your iPhone and the web, work through these steps. For the basic sync process (same account, backup on), see “How to sync your material between iPhone and web in Bits.”
- Open the More tab and confirm you’re signed in (e.g. you see your account or backup status). If you’re not signed in, sign in with Sign in with Apple or Sign in with Google. Your material is tied to your account; without signing in, the app can’t load or sync it.
2. Use the Same Account Everywhere
- Bits syncs data per account. If you have more than one Apple ID or Google account, make sure you’re using the same one on:
- This iPhone
- The web (if you use Bits on the web)
- Any other device where you expect to see the same material
- If you signed in with a different account by mistake, sign out and sign back in with the account that had your material. After sync finishes, your data should appear again.
3. Switched Phones or New Device
- On the new device, install Bits and sign in with the same Apple or Google account you used on the old phone.
- In More, ensure backup shows On (subscribed). If it’s on, the app will pull your data from the cloud. Wait a bit for the first sync; if the list is large, it can take a minute.
- If backup was Off on the old phone, that data was only on that device. Bits doesn’t have a copy in the cloud if backup wasn’t on. In that case, material from the old phone isn’t available on the new one unless you still have the old device and can turn on backup there first so it uploads.
4. Restore Your Subscription
- If you’re subscribed but the app shows backup as Off or Pro as locked, restore your purchase. In More, tap Restore purchase (or the restore option in the subscription area). Once the app recognizes your subscription, backup and sync should work again. See “How to restore your Bits subscription.”
5. Backup Issues in the App
- In More, tap Backup issues (or “Troubleshooting” / similar). The app has a short guide for:
- Switched phones – Reminds you to sign in with the same account and that backup must have been on.
- Using the right account – Reminds you to double-check which Apple or Google account you’re using.
Use that in-app guide first; it’s tailored to common cases.
6. When to Contact Support
- You’ve checked: same account, backup on, restore done, and waited for sync—but material is still missing.
- You see an error message when trying to sync or restore.
- You’re unsure which account you used when your material was last visible.
Contact support through the link in More (e.g. “Give feedback” or “Contact”) and include: whether you switched devices, which sign-in method you use, and what’s missing (e.g. “all bits” or “bits from the last month”). That helps the team look into it.